The project where I handled the most post-launch operations — payments, refunds, store review and security.
Design engineering
What changed
- 01
Payments
BeforeSettlement broke every time payment gateway rules changed
AfterSwitched gateways four times, redesigned settlement, and landed on in-app purchases.
- 02
Refunds
BeforeUsers spent credits and then got refunds (refund events weren’t received)
AfterWithin 3 days: a refund webhook plus automatic credit clawback.
- 03
Release
BeforeTwo App Store rejections, and every fix meant another review
AfterMoved to OTA updates so fixes no longer wait on review every time.
- 04
Security
BeforeSecurity gaps in code built quickly with AI agents
AfterA full audit four months in blocked 4 critical issues.


